Privacy policy
Privacy Policy — GoodxHome
Last updated: 24 October 2025
GoodxHome (“we”, “us”, or “our”) operates this store and website and provides all related content, products, features, tools, and services (collectively, the “Services”).
This Privacy Policy applies worldwide and explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, create an account, communicate with us, or otherwise interact with our Services.
Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer the Services to you.
In the event of any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy shall prevail with respect to the processing of personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information”, we mean information that identifies, relates to, or could reasonably be linked to an identifiable individual. This does not include anonymised or aggregated data.
Depending on how you interact with our Services, we may collect the following categories of personal information:
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Contact information: name, billing address, delivery address, phone number, and email address
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Payment information: payment method details and transaction data (payments are processed securely by third-party providers; we do not store full card details)
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Account information: login credentials, preferences, and account settings
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Order and transaction information: products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled
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Communications: information you provide when contacting customer support
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Device and usage information: IP address, browser type, device identifiers, cookies, and interactions with our website
Sources of Personal Information
We collect personal information:
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Directly from you when you place an order, create an account, or contact us
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Automatically through cookies and similar technologies when you use our website
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From service providers that support our business operations
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From trusted business partners or third parties, where permitted by law
How We Use Your Personal Information
We use your personal information to:
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Provide, operate, and improve our Services
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Process payments, fulfil orders, and deliver products
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Communicate with you regarding your orders, account, or enquiries
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Detect, prevent, and investigate fraud, abuse, or security issues
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Comply with legal and regulatory obligations
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Enforce our Terms and protect our legal rights
Where required by law, we rely on appropriate legal bases for processing, including contractual necessity, legal obligation, legitimate interests, or your consent.
How We Share Your Personal Information
We may share your personal information with:
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Shopify, as our e-commerce platform provider
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Service providers such as payment processors, logistics partners, IT support, marketing, and analytics providers
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Business partners, where necessary to operate our Services
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Affiliated companies, where applicable
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Legal or regulatory authorities, where required by law or to protect our rights
We do not sell your personal information.
Relationship with Shopify
Our Services are hosted by Shopify Inc., which processes personal information to provide and improve its services. Your personal information may be transferred to and processed by Shopify and its service providers outside your country of residence.
For more information, please review the Shopify Privacy Policy.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
Data Security and Retention
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission or storage is completely secure.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
This Privacy Policy complies with the General Data Protection Regulation (GDPR) and the UK GDPR, where applicable.
If you are located in the United Kingdom, the European Economic Area, or another jurisdiction with similar data protection laws, you may have the right to:
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Access your personal information
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Correct inaccurate or incomplete data
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Request the erasure of your personal information
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Request data portability
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Restrict or object to processing
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Withdraw consent, where processing is based on consent
To exercise your rights, please contact us at contact.goodxhome@gmail.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.
International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence, including outside the United Kingdom or the European Economic Area.
Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses, EU Standard Contractual Clauses, or other lawful transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. The updated version will be posted on our website with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
For the purposes of applicable data protection laws, GoodxHome is the data controller of your personal information.