Terms of service
Terms of Service — GoodxHome
Last updated: 24 October 2025
OVERVIEW
Welcome to GoodxHome. Throughout this website, the terms “we”, “us” and “our” refer to GoodxHome.
GoodxHome operates this store and website and provides all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, govern your access to and use of the Services and set out your rights and responsibilities as a customer.
These Terms apply worldwide. Nothing in these Terms limits or excludes any statutory rights you may have under applicable consumer protection laws, including UK consumer law and EU consumer protection regulations, where applicable.
Please read these Terms carefully before using our Services. They contain important information about your legal rights and obligations.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.
1. ACCESS AND ACCOUNTS
By using our Services, you confirm that you are legally capable of entering into a binding contract.
You may be required to provide certain information when using the Services, including contact, billing, payment, and delivery details. You confirm that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. Accounts are personal and may not be transferred, sold, or shared with others.
We reserve the right to suspend or terminate accounts that breach these Terms.
2. PRODUCTS AND DESCRIPTIONS
We make reasonable efforts to ensure that product descriptions, images, colours, and details are accurate. However, product appearance may vary depending on your device and display settings.
All product descriptions, availability, and pricing are subject to change without notice. We reserve the right to discontinue products or limit quantities at our discretion.
Nothing in this section limits your rights in relation to faulty, misdescribed, or non-conforming goods under applicable consumer protection laws.
3. ORDERS AND CONTRACT FORMATION
When you place an order, you are making an offer to purchase a product. A contract is formed only when we confirm acceptance of your order and payment has been successfully processed.
We reserve the right to refuse or cancel orders at our discretion, including where products are unavailable, pricing errors occur, or fraud is suspected. If an order is cancelled, you will be refunded in full.
Orders are subject to our Return & Refund Policy, which forms part of these Terms.
Purchases are for personal or household use only and must not be made for resale or commercial purposes.
4. PRICING AND PAYMENT
All prices are shown at the time of purchase and confirmed in your order confirmation email. Prices may change at any time before an order is placed.
Unless stated otherwise, prices do not include delivery charges, customs duties, import fees, or taxes, which may apply depending on your location.
You agree to provide accurate and complete payment information and authorise us to charge your chosen payment method for the total order amount.
5. DELIVERY AND RISK
Delivery times are estimates only and are not guaranteed.
Risk of loss passes to you once the goods are delivered to the address provided in your order. Title to the goods passes to you upon delivery.
Nothing in this section affects your rights in relation to late, missing, or damaged deliveries under applicable consumer laws.
6. RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
Customers in the United Kingdom and European Union may have a statutory right to cancel eligible orders within 14 days under applicable consumer protection regulations.
7. INTELLECTUAL PROPERTY
All content provided through the Services, including trademarks, logos, text, images, videos, graphics, and software, is owned by or licensed to GoodxHome and is protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Any unauthorised use, reproduction, or distribution of content is prohibited.
8. OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools or services. These are provided “as is” and “as available” without warranties. Your use of third-party tools is at your own risk and subject to the terms of the relevant provider.
9. THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for their content, policies, or practices. Accessing third-party websites is at your own risk.
10. RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify. All sales are made directly between you and GoodxHome.
Shopify is not responsible for any aspect of the sales transaction or products purchased through our store. Any claims related to purchases must be directed to GoodxHome.
11. PRIVACY
Your personal information is processed in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.
12. FEEDBACK AND REVIEWS
If you submit feedback, reviews, or other content, you grant GoodxHome a non-exclusive, royalty-free licence to use such content for legitimate business purposes, including marketing and service improvement.
13. PROHIBITED USES
You agree not to use the Services for unlawful purposes, to infringe intellectual property rights, to interfere with security features, or to engage in fraudulent, abusive, or harmful conduct.
14. TERMINATION
We may suspend or terminate your access to the Services if you breach these Terms. Termination does not affect any rights or obligations accrued prior to termination.
15. DISCLAIMERS
The Services are provided with reasonable care and skill. Except where prohibited by law, we do not guarantee uninterrupted or error-free access.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so under applicable law.
16. LIMITATION OF LIABILITY
To the extent permitted by law, GoodxHome shall not be liable for losses that are indirect or not reasonably foreseeable.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.
17. INDEMNITY
You agree to indemnify GoodxHome against losses arising from your breach of these Terms or misuse of the Services.
18. SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
19. ENTIRE AGREEMENT
These Terms, together with our policies, constitute the entire agreement between you and GoodxHome regarding the Services.
20. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales.
If you are a consumer residing in the European Union, nothing in this section deprives you of the protection afforded by mandatory consumer laws in your country of residence.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time. Any changes will be posted on this page with an updated date. Continued use of the Services constitutes acceptance of the revised Terms.
22. CONTACT INFORMATION
For questions about these Terms, please contact us at: